Privacy Policy
Last Updated: 20th of April, 2026
Introduction
The Gems Fort (“we,” “our,” or “us”) is a registered partnership firm in Sri Lanka (Reg. No. WKK 9774). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.thegemsfort.com (the “Site”), including any related services such as our client portal.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
Information We Collect
1. Personal Information
Information you voluntarily provide, including:
- Full name
- Email address
- Contact number
- Billing and shipping address
- Account login credentials (for client portal access)
- Register for an account
- Place an order
- Contact us
- Use our client portal
2. Account & Portal Data
For registered clients with special access privileges, we securely store:
- Account activity and history
- Purchase records
- Preferences and interactions within the portal
3. Automatically Collected Data
When you access our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and access times
4. Financial Information
We may collect limited payment-related details when processing transactions. However, full financial data is handled securely by trusted third-party payment processors. We do not store complete payment card information.
How We Use Your Information
We use your information to:
- Create and manage your account
- Provide access to client portal features
- Process orders and transactions
- Communicate with you regarding orders or inquiries
- Improve our website, services, and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
Data Protection and Storage
We take appropriate administrative, technical, and physical security measures to protect your personal data.
- Your data is stored in secure databases
- Access is restricted to authorized personnel only
- We implement safeguards to prevent unauthorized access, disclosure, or misuse
Sharing of Information
We respect your privacy.
We do NOT sell, rent, or trade your personal information to third parties.
We may share your information only in the following cases:
- With trusted service providers (e.g., payment processors, hosting providers) strictly for operational purposes
- When required by law or legal process in Sri Lanka
- To protect our legal rights or prevent fraud
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Enhance user experience
- Understand website usage
- Improve functionality
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Users are encouraged to review their policies before providing any information.
Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Your Rights and Choices
You may:
- Access or update your account information
- Request account deletion (subject to legal obligations)
- Opt out of marketing communications at any time
Children’s Privacy
We do not knowingly collect or solicit information from individuals under the age of 13. If we become aware of such data, it will be promptly deleted.
Compliance with Sri Lankan Law
All personal information is collected, processed, and stored in accordance with the laws and regulations of Sri Lanka, including applicable data protection and privacy requirements.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Site after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
The Gems Fort
Website: www.thegemsfort.com
Phone: +94 767 888 780
Email: hello@thegemsfort.com