TERMS & CONDITIONS

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement between you (“you”) and The Gems Fort (“we,” “us,” or “our”), a partnership firm registered in Sri Lanka (Registration No. WKK 9774), concerning your access to and use of www.thegemsfort.com and any related media, mobile website, or application (collectively, the “Site”).
The Gems Fort operates within the Western Province, Kalutara District, Sri Lanka, and is licensed and regulated under the National Gem & Jewellery Authority of Sri Lanka.
By accessing the Site, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of any changes.

2. Eligibility

The Site is intended for users who are at least 13 years of age.
Users who are minors (generally under 18 years) must use the Site under the supervision of a parent or guardian, who agrees to these Terms on their behalf.

3. Compliance with Laws

All operations, transactions, and services provided through the Site are governed by:

• The laws of Sri Lanka
• Regulations of the Central Bank of Sri Lanka
• Compliance requirements of relevant third-party payment processors

4. Intellectual Property Rights

All content on the Site is owned or licensed by The Gems Fort and protected under applicable intellectual property laws.
You are granted a limited, non-commercial license to use the Site. Unauthorized use is strictly prohibited.

5. User Representations

You confirm that:

• Your information is accurate and up to date
• You have legal capacity to agree
• You will not use bots or automated systems
• You will not engage in illegal activities

6. User Registration & Data Use

Registration enables:

• Exclusive pricing
• Negotiations
• Consignment management

7. Products and Availability

Product descriptions are provided as accurately as possible but are not guaranteed to be error-free.
Products are subject to availability and price changes.

8. Payments

Accepted payment methods:

• VISA / MasterCard (via Payoneer, PayPal)
• PayPal
• Escrow.com (escrow payments)
• Wire transfers
• Western Union transfers

• Sri Lankan financial regulations
• Central Bank of Sri Lanka requirements
• Third-party payment provider rules

9. Shipping, Returns & Refunds

For detailed information, please refer to the Shipping & Returns Policy page available on the Site.

10. Anti-Money Laundering (AML) & Know Your Customer (KYC) Compliance

The Gems Fort operates in compliance with applicable laws and financial regulations of Sri Lanka, including requirements set by the Central Bank of Sri Lanka and relevant regulatory authorities.
AML/KYC verification is not required by default for all users or transactions. However, you acknowledge and agree that:

• In certain situations, including but not limited to regulatory requirements, payment processor requests, or authority directives, you may be required to provide identity verification documents
• Such verification may include proof of identity, proof of address, or supporting transaction-related documentation
• You agree to reasonably cooperate and provide accurate information if such verification is requested
• Failure or refusal to provide requested information when legally required may result in delays, suspension, or cancellation of transactions
• We reserve the right to take appropriate action, including reporting to relevant authorities, where required under applicable law

• Laws of Sri Lanka
• Central Bank of Sri Lanka regulations
• Applicable compliance requirements of third-party payment providers

11. Prohibited Activities

Users may not:

• Use the Site for unlawful purposes
• Bypass security systems
• Use automated tools
• Misrepresent identity
• Interfere with operations

12. User Contributions

You retain ownership of submitted content but grant us a license to use it.
You confirm your content does not violate laws or third-party rights.

13. Third-Party Services & Social Media

The Site may link to official social media and third-party services.
We are not responsible for third-party platforms or content.

14. Privacy

We prioritize data protection.
For full details, please visit our Privacy Policy page.

15. Copyright Policy

If you believe content infringes your rights, contact us with relevant details. We will review and act accordingly.

16. Termination

We may suspend or terminate access without notice for violations.

17. Modifications and Interruptions

We may modify or discontinue the Site at any time without liability.

18. Disclaimer

The Site is provided “as is” without warranties.

19. Limitation of Liability

We are not liable for indirect or consequential damages, including loss of profits or data.

20. Indemnification

You agree to indemnify us against claims arising from your use of the Site or violation of these Terms.

21. Governing Law

These Terms are governed by the laws of Sri Lanka, with disputes subject to Sri Lankan courts.

22. Miscellaneous

These Terms form the entire agreement.
Invalid provisions do not affect the rest of the Terms.